Privacy Statement

Home / Privacy Statement

Privacy Statement

Primary Access Limited is a company incorporated in England. The terms, refer to Primary Access Limited.

The purpose of this statement is to set out how we use personal information that we may obtain about you. By registering as a user of the services provided by Primary Access Limited and by using the Primary Access Limited web site generally, you agree to this use.

We take your data protection seriously and would like you to know how we look after and protect the data that you send to us.

We will never sell your data or pass it on to any third parties except, in the course of providing the agreed services to you.

In order to provide these services to you, we use a number of sub-processors who may have access to your data. We want to be clear and transparent with you about the sub-processors we use and what we have done to ensure that they take your data protection as seriously as we do. These include;

David Tilsley Ltd – Accounting

Nicky Miles – Bookkeeper and Payroll Provider

Nest – Pension Provider

Lloyds – Online Banking

Dropbox – Secure file sharing

Suppliers – Couriers

In line with our obligations under the General Data Protection Regulations (GDPR), we have obtained copies of all our third party suppliers for their Privacy Statements to ensure they are also compliant.

When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

We may use information that you provide or that is obtained by us:
(a) To register you with our web site and to administer our web site services.
(b) For the prevention and detection of fraud.

We may also disclose your information:

a. to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;

b. if we have a duty to do so or if the law allows us to do so.

We endeavor to take all reasonable steps to protect your personal information, however, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

Please note that any products and services are supplied subject to our standard Terms and Conditions.

Disclosure
We may disclose the information for the purpose it was collected. Where additional information is required the information may be disclosed after you have given your consent You have specific rights in connection with personal information: request access to your personal information; request correction of the personal information that we hold about you; request erasure of your personal information; object to processing of your personal information where we are relying on a legitimate interest; request the restriction of processing of your personal information; request the transfer of your personal information to another party and the right to withdraw consent.

Complaints
Privacy complaints are taken very seriously and if you believe that we have breached your privacy you should in the first instance write to our Data Protection Officer (DPO) at enquiries@primaryaccessltd.co.uk with the details of your complaint. We would ask that you provide us with as much detail as possible to allow a thorough investigation. Your complaint will be acknowledged within 24 hours and we aim to resolve any complaint within 5 working days. However, depending on the complexity of the complaint and availability of clients or external agencies it may on occasions take longer. Should your complaint show that we have breached our duty of care we will report the breach to the Information Commissioner’s Office. If you are not satisfied by our response you may complain to the ICO. https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/


How do I change any details stored on primaryaccessltd.co.uk please email enquiries@primaryaccessltd.co.uk

Contact Us
If you have any comments or queries in connection with our privacy policy or to resolve any disputes, please contact us by email at 
enquiries@primaryaccessltd.co.uk.

About Primary Access

Our clients benefit from a wide range of accredited support and care services. All services are Person-Centred and therefore designed to fit the needs of the individual user. Our trained staff are on call throughout the week (including weekends) through our Home Care Service Outreach. We have trained staff on-site with access to transport and are able to help individuals live more independent lifestyles by providing support on location and at the clients current home/residence. Alternatively we provide transport and support to individuals who need access into the wider Hampshire community.